Academy Master Complaints Policy

This article describes how a customer can complain about a problem using the Governance360 Academy products

We aim to provide you with the highest standards of service, however there may be occasions when our service does not meet your expectations but telling us about it gives us a chance to fix things.

At Governance360, we want to:

  • Make it easy for you to raise your complaint 
  • Listen to your complaint 
  • Consider how you would like us to remedy your complaint 
  • Make sure you are satisfied with how your complaint was handled 

Our Master Complaints Policy is the key reference guide for the way we respond to complaints about the Academy and aim to improve.  This can be found here.